The process for turning in your leased VW vehicle

1. Assess your vehicle

If you plan to turn in your current vehicle, the examples of wear and use below can help you get a sense of its condition.

A woman, man and two children speaking with a Volkswagen service representative.

Normal wear & use

Scratches, dents, or gouges smaller than 2 inches on bumper or panel
Three or fewer “dings” per panel (a ding is the size of a quarter or smaller, without broken paint)
Single windshield chip without spidering

Excess wear & use

Scratches, dents, or gouges larger than 2 inches on bumper or panel
Improperly completed body repairs (e.g., mismatched paint, sanding marks, or incomplete dent removals)
Missing badges or trim
More than three “dings” per panel
Multiple chips, scratches, or dents per body panel
Multiple chips, cracks, or pits measuring more than 1/8 of an inch
Improperly tinted windows

Normal wear & use

All four tires and the spare have more than 1/8 of an inch of tread at the shallowest point
Tires are same size and speed rating as the original equipment
Minor steel or alloy wheel scuffs
Multiple tire types are acceptable for Volkswagen vehicles not equipped with quattro® all-wheel drive as long as they are the same size, rating, and quality as original equipment
Volkswagen vehicles equipped with quattro® all-wheel drive must have matching brand, size, and rating on all tires

Excess wear & use

One or more tires, including the spare, have less than 1/8 of an inch of tread at the shallowest point
On vehicles equipped with quattro® all-wheel drive, on or more tires do not match size, speed, or brand to the rest of the tires, or does not meet original equipment standards
On FWD vehicles, one or more tires does not match by size and speed to the rest of the tires, or does not meet original equipment standards
One or more tires has bulges, cupping, cuts, and/or uneven wear of any kind
Heavily gouged steel or alloy wheels
Retreads, snow tires, gouged tires, or tires with cut or plugged sidewalls
Unrepairable steel wheels or alloy wheels that are broken, missing, or bent

A few months prior to your lease contact end date, we’ll mail you a small measuring instrument to help you gauge the size of any dings or dents, interior damage, and tire wear.

2. Schedule your vehicle inspection

This inspection is free, and a representative can come to you. That way, you can make repairs ahead of time and avoid being charged for excess wear.

Your pre-inspection checklist

Clean your vehicle inside and out
Remove all personal items
Make sure these items are present for both inspection and turn-in, including but not limited to:

All keys
Owner’s manuals and maintenance booklet
Headrests
Cargo covers (if applicable)
Any equipment installed at the time of delivery

Your vehicle inspection report will be valid for 60 days, provided no additional damage occurs after the inspection date.

Schedule your inspection

Woman dealer in service garage holds up windshield wiper of VW Arteon in Kurkuma Yellow to woman customer.

Worker in service garage smiles with flashlight in-hand, cradling the exposed brake rotor of a suspended VW.

3. Address vehicle repairs

If you have repair work done post-inspection, email the following items to repairreceipt@vwcredit.com before turning in your vehicle:

Repair order showing work performed and vehicle description
VIN or account number
Proof of payment

4. Make your final monthly payment

Have you deferred payments during your lease? If so, in addition to your last monthly payment, your final payment will include these deferred payments.

If you are enrolled in AutoPay, the automatic withdrawal of your final payment will also include these deferred payments.

If you lease or purchase a new Volkswagen through Volkswagen Financial Services, you may be able to roll over your remaining payments, including any deferred payments, into your new agreement with us. This is subject to credit approval through Volkswagen Financial Services and financing terms will be set as agreed upon between you and your dealer.

Log in to My Account

Woman in silk teal bomber jacket, sweatshirt dress, stylish glasses, and matching fanny pack texting and leaning against VW.

An up-close view of the illuminated headlight of a VW ID.4 in Aurora Red Metallic with a hand on hood.

5. Turn in your vehicle

Once your inspection and desired repairs are completed, contact your Volkswagen dealer to set up a turn-in appointment. At the dealership, make sure to obtain a copy of your Vehicle Turn-In Form for your records.

6. Receive your final invoice

Once your turn-in is complete, you’ll receive an invoice in My Account or in the mail in about four to six weeks. Log in to My Account and navigate to “Help Center” > “Document Center.”

You will also have the opportunity to download additional documents in Document Center pertaining to the end of your contract.

If you didn’t lease a new vehicle, this will include a required turn-in fee, which goes toward cleaning and reconditioning the vehicle for its next owner.