Frequently asked questions

Your first invoice will be mailed to you. It’s possible, however, that your payment due date occurs before it arrives. If you are concerned about your approaching payment, we recommend you make your initial payment prior to receiving your account information in the mail.

Make a one-time payment over the phone through our automated phone system. Call + 1 800 428 4034 > Enter your account number or Social Security number > select “Option 1.” 

If you scheduled your payment by 11:59 p.m. CT, Monday through Saturday, it will be credited to your account for the date you selected. Payments initiated on Sundays and bank holidays before 11:59 p.m. CT, will be credited to your account on the second business day after the payment is made.

Note: Please allow up to 6 business days for the payment to withdraw from your account.

Register for My Account at vwcredit.com/register. You’ll need your account number, Social Security number, and email address.  After you’ve registered, you can: 

• Make or cancel a payment 
• Send and receive secure messages with a Customer Experience Representative
• Request a payoff quote 
• View transactions & payment history
• Download your contract & other important documents on Document Center 
• Get timely notifications about financing milestones & next steps 
• Sign up for paperless billing and enroll in AutoPay

Yes, you are responsible for any taxes assessed by the state where your car is registered. For states that charge sales tax at lease inception on the entire value of the vehicle, no monthly tax will be added to your payments. For states that require sales tax to be billed monthly, you will see an itemized charge on your monthly invoice from Volkswagen Financial Services. Your monthly tax rate may change as a result of changes in your state or local tax rates or if you move to a new location. 

If you live in (or move to) a state that assesses property tax on vehicles (AK, AR, CT, LA, MA, MO, NC, RI, TX, VA, or WV), some local taxing jurisdictions will send Volkswagen Financial Services a tax bill for your leased vehicle. Typically, this billing occurs once a year and timing varies by state. Any property tax that Volkswagen Financial Services pays on your behalf to the state will be added to your account balance and listed separately on your monthly statement for payment. 

Note: Automatic payments will deduct the total amount due in addition to personal property taxes that become due, so it is important for you to know when your state assesses personal property taxes.

The amount shown on your invoice or on My Account  reflects past due payments + late fees + your standard monthly payment. When you are logged in to My Account , click “Make a payment” on the homepage to see a breakdown of what is past due (and needs to be paid as soon as possible) and what is due on your normal payment due date.

You can access and manage your Volkswagen Financial Services account in one personal digital experience on My Account 

After you’ve registered with your account number, Social Security number, and email, you can: 

• Make or cancel a payment  
• Send and receive secure messages with a Customer Experience Representative 
• Request a payoff quote 
• View transactions & payment history 
• Download your contract & other important documents in Document Center 
• Get timely notifications about financing milestones & next steps 
• Sign up for paperless billing and enroll in AutoPay

If you need to cancel a payment, simply login to My Account and scroll to the “Transactions” section of the homepage. If your payment is in the “Pending” column, you will be able to cancel your payment. Find the payment you need to cancel and click “Cancel.”

Note: If your payment is “Posted,” you will not be able to cancel your payment.

Enrolling in AutoPay enables money to be taken out of your account at your scheduled billing period. Log in to My Account and select “Enroll in AutoPay” on the homepage. You will need to enter your bank routing number and checking account number.

If the date you schedule for your automatic payment is later than the due date of your next payment or is within 12 calendar days before your next payment is due, be sure to schedule a one-time payment this time around.

Note: Credit cards are not accepted. If you have multiple vehicles in your account, you will need to set up individual AutoPay enrollments per vehicle.

If your regularly scheduled monthly payment date occurs on a Saturday or Sunday, allow 1-2 business days for the withdrawal to reflect on your account.

You can cancel AutoPay at any time. To cancel AutoPay, select “Cancel” next to your AutoPay status on the homepage. You will be eligible to re-enroll by selecting “Enroll” next to your AutoPay status on the homepage in one business day after canceling.

If you are enrolled in AutoPay and would like to change your payment account information, you need to cancel your current AutoPay and re-enroll.

If you have any past due payments, you will not be eligible for AutoPay. Once you make your past due payment(s) and it has been processed, you can enroll in AutoPay that following day.

You can update your personal information on My Account, including addresses or phone numbers that may have changed. If you’re moving to a new state, send us a secure message by logging into My Account and navigating to “Help Center” > “Message Center.” We’ll help you get your vehicle registered and titled.

Volkswagen Financial Services customers can update their billing and account information online. Log in to My Account and select “Account Settings” > “Contact Information” to make updates to your phone number and email, as well as primary, billing, and garaging address. To update your payment account details, select “Make a payment” > “Edit selected payment account” or “Add a new payment account.”

If you are enrolled in AutoPay and would like to change your payment account information, you need to cancel your current AutoPay and re-enroll. Select “Cancel” next to your AutoPay status on the homepage. You will be eligible to re-enroll by selecting “Enroll” next to your AutoPay status on the homepage in one business day after canceling.

You can request a payoff quote online when you log in to My Account. Select “Request payoff quote,” on the homepage.

If you are financing your vehicle, you can pay off your vehicle online if your payoff balance is less than $100,000. Have your banking information ready for reference. You will need to provide your bank routing number and checking account number.

If you schedule your payoff payment by 11:59 p.m. CT, Monday through Saturday, it will be credited to your account for the date you selected. Payments initiated on Sundays and bank holidays before 11:59 p.m. CT, will be credited to your account on the second business day after the payment is made.

Once your vehicle is paid off and you have completed and returned the Bill of Sale and Odometer Statement, Volkswagen Financial Services will send you your vehicle’s title and lien release. Depending on the state you live in, this could be sent electronically or by mail.

Paper titles are generally mailed and electronic titles and/or liens are released to the DMV approximately 10 business days after the account is paid in full. In some states, this might be faster as required by state law. Please understand there may be additional processing time at the DMV before receiving your vehicle title.

1. Assess your vehicle. Complete any maintenance recommended in your Volkswagen Service Schedule and warranty repairs before your lease ends. Also, see our wear and use guidelines to help you get a sense of what is considered excess wear and use.

2. Schedule your complimentary vehicle inspection. Contact AiM, a third-party inspection company, to schedule an inspection at your home, office, or dealership. You may contact AiM at + 1 844 264 9704 Mon – Fri, 8 a.m. – 5 p.m. EST and Sat 8 a.m. – 4 p.m. EST. Or visit https://selfschedule.aiminspect.com at your convenience to schedule an inspection appointment online. Note: Volkswagen Financial Services only accepts inspections done by AiM to determine if there are charges for excess wear and use.

3. Make repairs. After the inspection, you’ll receive an inspection report, which will be valid for 60 days. You have the option of having any required repairs completed on your own at a Volkswagen Authorized Collision Repair Facility prior to turn-in if you choose to do so. If you do not have repairs completed, the repair costs will be added to your final invoice. You cannot repair the items on the inspection report yourself.

• If you have damage repaired on your own at a Volkswagen Authorized Collision Repair Facility, please email your receipts to repairreceipt@vwcredit.com before you turn in the vehicle.
• The receipts must show the details of the repairs completed, proof of payment, as well as identifying vehicle identification (i.e., VIN, make, model, and year). You cannot repair items on the inspection report yourself.
• If there is damage to your vehicle prior to turning it in, but after the inspection has been completed, you will need to have any damage repaired to avoid excess wear and use charges on your final invoice. After the damage is repaired and prior to turning in your vehicle, please email the repair receipt(s) to repairreceipt@vwcredit.com.

4. Turn in your vehicle. Contact your original or preferred Volkswagen dealer to schedule a time to turn in the vehicle prior to lease-end. To locate an authorized dealership near you, visit Find a Volkswagen Dealer. Note: The dealer where you leased your vehicle is required to take your vehicle back; however, if you need to return your vehicle to another dealer, contact them to ensure they will accept your vehicle.

• Upon the vehicle’s return, the dealer will send Volkswagen Financial Services, and provide you with a copy of the Lessee Vehicle Return Receipt and the Odometer Disclosure Statement. To ensure your vehicle is reported as returned, please upload the documents on My Account through our Help Center. Once we receive the documents—and confirm this with you—you may safely cancel your insurance.

5. Receive your final invoice. You will receive your final invoice in the mail within six weeks of the date we receive your Odometer Disclosure Statement. The invoice may contain inspection damage not repaired prior to turn-in, excess mileage charges, any outstanding obligations, taxes, a turn-in fee, and your security deposit, if applicable.

You will also have the opportunity to download additional documents when you are logged in to My Account  from Document Center, pertaining to the end of your contract.

• Note to Maryland lessees: If you hold the title to your lease vehicle, please mail the title to the address below (please do not write on the title):
  Volkswagen Financial Services Attn:
  Title Dept. 3800 Hamlin Rd.
  Auburn Hills, MI 48326
• Note to California lessees: Once you return your vehicle, you will need to fill out the California Release of Liability Form. To complete this form, you will need the last five digits on your Vehicle Identification Number (VIN), your license plate number (this information can be obtained from your registration or by contacting Volkswagen Financial Services), the mileage at the time of your vehicle return, and the return date.
  
  You will also need to provide the information below:
  
  - In the “New Owner” section, please enter: Owner: Volkswagen Financial Services, Owner Address: 401 Franklin Boulevard, Libertyville, IL 60048 contacting Volkswagen Financial Services), the mileage at the time of your vehicle return, and the return date. You will also need to provide the information below:
  - In the “Selling Price” section, please enter: $0.00
  - In the “Seller’s” section, please enter: your name and address

Apply online through our secure online application.* Have the following items on hand: -

• Desired model and trim 
• Trade-in make and model (if applicable) 
• Monthly rent/mortgage
• Contact information 
• Employer address
• Gross monthly salary

You will receive a real-time decision from us on the page. If we are unable to make an immediate decision, you will receive a decision via email within 48 hours.

After your application has been approved, please bring the following with you to the dealership:

• Your valid driver’s license - Proof of:
  1. employment and/or income
  2. your current address (i.e., utility bill)
  3. insurance and agent contact info
• Your application code
• The vehicle’s title or financing information if you plan to bring a trade-in

*Subject to credit approval by Volkswagen Financial Services through participating dealers.

The co-applicant will be required to provide the same information as the applicant and must also be physically present with you in order to fill out the finance application jointly, at the dealership or online.

Your monthly statement will be available online approximately three days after your scheduled statement end date. If you are enrolled in paperless billing, we will email you each month to remind you of your statement availability.

You may visit the “Statements” section on the homepage of My Account to view your last three billing statements.

We only accept checking accounts as a form of monthly payment. When managing your account online, you can make a one-time payment or enroll in AutoPay with your checking account.

You may enroll in AutoPay—a recurring automatic monthly payment. This payment method enables money to be taken out of your account at your scheduled billing period. Note: Credit cards are not accepted. You can sign up for AutoPay through My Account. Once you’re logged in, click “Enroll in AutoPay” on the homepage.

Your first invoice will be mailed to you. It’s possible, however, that your payment due date occurs before it arrives. If you are concerned about your approaching payment, we recommend you make your initial payment prior to receiving your account information in the mail.

Make a one-time payment over the phone through our automated phone system. Call + 1 800 428 4034 > Enter your account number or Social Security number > select “Option 1.”

If you scheduled your payment by 11:59 p.m. CT, Monday through Saturday, it will be credited to your account for the date you selected. Payments initiated on Sundays and bank holidays before 11:59 p.m. CT, will be credited to your account on the second business day after the payment is made.

Note: Please allow up to 6 business days for the payment to withdraw from your account.

There are several ways you can make your monthly payment. These include:

• AutoPay—a recurring automatic monthly payment. This option enables money to be taken out of your account at your scheduled billing period. Note: Credit cards are not accepted. You can sign up for AutoPay through My Account. Once you’re logged in, click “Enroll in AutoPay” on the homepage.
• One-time payment online. Simply register or log in to My Account and make a payment anytime.
• One-time payment over the phone. This can be done through our automated phone system at + 1 800 428-4034. Provide your account number or Social Security number > press “1” to make a payment.

 If you schedule your payment by 11:59 p.m. CT, Monday through Saturday, it will be credited to your account for the date you selected. Payments initiated on Sundays and bank holidays before 11:59 p.m. CT, will be credited to your account on the second business day after the payment is made.

Note: Please allow up to 6 business days for the payment to withdraw from your account. Credit cards are not accepted.

If you scheduled your payment by 11:59 p.m. CT, Monday through Saturday, it will be credited to your account for the date you selected. Payments initiated on Sundays and bank holidays before 11:59 p.m. CT, will be credited to your account on the second business day after the payment is made.

Note: Please allow up to 6 business days for the payment to withdraw from your account.

When you are in a financing contract, your payments have two main components: principal and interest. Principal is the original amount you agreed to borrow in your financing contract, while interest is the cost you pay for borrowing money to finance your purchase. Your regular monthly payments include principal, additional fees, if applicable, as well as interest.

The amount shown on your invoice or on My Account reflects past due payments + late fees + your standard monthly payment. When you are logged in to My Account, click “Make a payment” on the homepage to see a breakdown of what is past due (and needs to be paid as soon as possible) and what is due on your normal payment due date.

If you need to cancel a payment, simply log in to My Account and scroll to the “Transactions” section of the homepage. In the “Pending” column, find the payment you need to cancel, and click “Cancel.” Note: Once your payment is in the “Posted” column, you will not be able to cancel your payment.

Depending on your situation, you may be eligible to receive payment assistance. Log in to My Account and navigate to “Help Center” > “Message Center” to send us a secure message, and we can discuss your options.

For any vehicle financing agreement not through Volkswagen Financial Services, reach out to the company through which you financed your VW for details on refinancing.

During your lease, you may have deferred payments. In addition to your last monthly payment, your final payment will include these deferred payments. For example, if you deferred two months of payments, instead of having one monthly payment due on your final payment date, you would have three monthly payments due. If this final payment is not paid in full, late charges may be applied. You may also experience credit reporting impacts.

If you are enrolled in AutoPay and you deferred any monthly payments, the automatic withdrawal of your final payment will include your final monthly payment along with these deferred payments.

During your financing contract, you may be eligible to extend some monthly payments. Your financing contract will extend an additional month per skipped payment, with interest accruing daily on the extended payments at the Annual Percentage Rate disclosed on your Contract.

A few weeks after you leave the dealership with your new vehicle, you’ll receive a welcome booklet in the mail with your account information, including your account number. When you log in to My Account, your account number is displayed underneath your name on the homepage. Your account number can also be found on your contract, which you can also view on My Account by navigating to “Help Center” > “Document Center.”

Register for My Account at vwcredit.com/register. You’ll need your account number, Social Security number, and email address.

After you’ve registered, you can:

• Make or cancel a payment
• Send and receive secure messages with a Customer Experience Representative
• Request a payoff quote
• View transactions & payment history
• Download your contract on Document Center
• Get timely notifications about financing milestones & next steps
• Sign up for paperless billing and enroll in AutoPay

Volkswagen Financial Services customers can edit their billing and account information up to date online. Log in to My Account and select “Account Settings” > “Contact Information” to make updates to your phone number and email, as well as primary, billing, and garaging address. To update your payment account details, select “Make a payment” > “Edit selected payment account” or “Add a new payment account.”

If you are enrolled in AutoPay and would like to change your payment account information, you need to cancel your current AutoPay and re-enroll. Select “Cancel” next to your AutoPay status on the homepage. You will be eligible to re-enroll by selecting “Enroll” next to your AutoPay status on the homepage in one business day after canceling.

You can access and manage your Volkswagen Financial Services account in one personal digital experience on My Account.

After you’ve registered with your account number, Social Security number, and email, you can:

• Make or cancel a payment
• Send and receive secure messages in Message Center.
• Request a payoff quote
• View transactions & payment history
• Download your contract & other important documents in Document Center
• Get timely notifications about financing milestones & next steps
• Sign up for paperless billing and enroll in AutoPay

The quickest way to view your balance is by registering for or logging into My Account at vwcredit.com/login. This information will be displayed on the homepage.

To enroll in paperless billing, log in to My Account and select “Edit” next to “Paperless billing” on the homepage. You can also select “Account Settings,” > “Preferences” > “Paperless Notifications” > “Edit.” Once you’re enrolled, it will take effect on the next billing cycle, and you will stop receiving your statement in the mail. You cannot receive paper statements while enrolled, but if you change your mind, you can turn off paperless notifications at any time.

This convenient feature enables money to be taken out of your account at your scheduled billing period. Log in to My Account and select “Enroll in AutoPay” on the homepage. You will need to enter your bank routing number and checking account number.

Note: Credit cards are not accepted. If you have multiple vehicles in your account, you will need to set up individual AutoPay enrollments per vehicle.

If your regularly scheduled monthly payment date occurs on a Saturday or Sunday, allow 1-2 business days for the withdrawal to reflect on your account.

You can cancel AutoPay at any time. To cancel AutoPay, select “Cancel” next to your AutoPay status on the homepage. You will be eligible to re-enroll by selecting “Enroll” next to your AutoPay status on the homepage in one business day after canceling.

If you are enrolled in AutoPay and would like to change your payment account information, you need to cancel your current AutoPay and re-enroll.

If you have any past due payments, you will not be eligible for AutoPay. Once you make your past due payment(s) and it has been processed, you can enroll in AutoPay on the dashboard of the homepage when you are logged in to My Account on that following day.

With your first billing statement, you will receive our Privacy Notice. This explains how we share your information. Your email address is considered part of your personal information. Official emails from Volkswagen Financial Services will come from the following addresses: reminders@vwcredit.com, contactus@vwcredit.com, and email@vwcredit.messages4.com. Please add these email addresses to your approved contact list to ensure message delivery.

You can update your email preferences online at any time. Log in to My Account and select “Account Setings” > “Preferences” > “Other Communications.” On this page, you will be able to select the different types of communications you would or would not like to receive.

Unfortunately, Volkswagen Financial Services does not refinance vehicles at this time.

MFA ensures added protection to your account and goes beyond your username and password. When you sign into an account on a device that we don’t recognize, we need to further confirm your identity. To do this, we will request that you provide a code that we may send to your email or mobile device. If using Microsoft Authenticator, this includes entering the code that is displayed on the app.

As part of this extra security, if it has been 12 weeks since you logged in on that device, we will ask you to re-authenticate.

Please contact Volkswagen Financial Services by logging into My Account to send a secure message via the Help Center.

For a vehicle financing agreement not financed through Volkswagen Financial Services, please reach out to the company through which you financed your VW for details on your vehicle’s title.

You can download a Third-Party Authorization Form here and send it to us when you log in to My Account and navigate to “Help Center” > “Message Center.”

If you are already registered on My Account, your new vehicle will automatically be added to your account.

If you have a lease, the required insurance coverage will be listed on the back of your contract. If you require a copy of your contract, please let us know your preferred method of delivery. It is also important to list VW Credit Leasing, Ltd. as the additionally insured and loss payee. The additionally insured and loss payee should read as follows:

VW Credit Leasing, Ltd. P.O. Box 277 Minneapolis, MN 55440-0277

If you are financing the purchase of a Volkswagen, we allow comprehensive and collision deductibles up to, but not to exceed $1,000. You must maintain full coverage (Covering the vehicle against damage, destruction, or loss) and comply with your required state minimums. Your insurance agent will be able to provide specific details for you. The lien holder should read as follows:

VW Credit Inc.
P.O. Box 258
Minneapolis, MN 55440-0258

Volkswagen Drive Easy* products are here to help you care for your new Volkswagen with a comprehensive suite of protection products—with convenience and security in mind. Talk with your Volkswagen dealer today to select the coverage plan that is right for you.

*Volkswagen Drive Easy is optional and is not insurance. This content provides general information about Volkswagen Drive Easy and should not be solely relied upon when purchasing coverage. Please refer to the Customer Agreement for details of terms, conditions, and specific coverage details, including limitations and exclusions, transferability, and cancelability. Coverage may vary by state. Not all vehicles may be eligible for coverage. Please see your dealer for more information. This product is not required for you to obtain financing for the purchase or lease of a vehicle.

The Obligor of Volkswagen Drive Easy is VWFS Protection Services, Inc., 1950 Opportunity Way, Suite 1500, Reston, VA 20190, + 1 844 368 6416.

The Administrator of Volkswagen Drive Easy is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, + 1 844 368 6416.

In Florida, the Obligor is VWFS Protection Services FL, Inc., Florida License Number 29864, 1950 Opportunity Way, Suite 1500, Reston, VA 20190, + 844 368 6416. The Administrator is Safe-Guard Warranty Corporation, Florida License Number 60126, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, + 1 844 368-6416.

From oil changes to replacing a dead battery, our premium Volkswagen dealerships are located throughout the country. And they’re happy to help keep your Volkswagen vehicle the way it should be. Find the closest dealership for service.

Most standard leases are calculated based on a specified number of miles you can drive, typically 15,000 or fewer per year. You can negotiate a higher mileage limit, but you will normally have an increased monthly payment, since the vehicle’s depreciation will be greater during your lease term. If you exceed the mileage limit set in the lease agreement, you’ll need to pay additional charges when you return the vehicle.

Eligible customers will have the option to purchase additional miles at the halfway point during their lease.

Details of the offer are available once you’ve received a communication from Volkswagen Financial Services.

To inquire about extending the mileage on your lease, you can reach out to Volkswagen Financial Services by logging into My Account to send a secure message via the Help Center.

For a vehicle lease not through Volkswagen Financial Services, contact your lease holder to see what options are available.

Check your lease agreement to determine the total mileage allowance for your lease term. Your lease agreement also shows how many miles you are allotted monthly.

Your lease-end date is available on your monthly statements, as well as your leasing contract. You may also view your lease-end date by viewing your account on My Account.

The vehicle must be returned in the same condition as when your lease term began. If certain accessories affect your ability to return the vehicle in this condition, we advise against such personalization. For more information, you can view your lease agreement when you log in to My Account and navigate to Help Center > Document Center.

Yes, you are responsible for any taxes assessed by the state where your car is registered. For states that charge sales tax at lease inception on the entire value of the vehicle, no monthly tax will be added to your payments. For states that require sales tax to be billed monthly, you will see an itemized charge on your monthly invoice from Volkswagen Financial Services. Your monthly tax rate may change as a result of changes in your state or local tax rates or if you move to a new location.

If you live in (or move to) a state that assesses personal property tax on vehicles (AK, AR, CT, LA, MA, MO, NC, RI, TX, VA, or WV), some local taxing jurisdictions will send Volkswagen Financial Services a tax bill for your leased vehicle. Typically, this billing occurs once a year and timing varies by state. Any property tax that Volkswagen Financial Services pays on your behalf to the state will be added to your account balance and listed separately on your monthly statement for payment.

Note: Automatic payments will deduct the total payment amount due in addition to personal property taxes that become due, so it is important for you to know when your state assesses personal property taxes.

You may purchase your vehicle at any time during your lease. To start a direct purchase, log in to My Account and select “Get a payoff quote” on the homepage.

For Colorado, Florida, and South Dakota customers: Any off-lease purchase must be made at your local or preferred Volkswagen dealership.

1. Obtain a Purchase Agreement Package by logging in to My Account and selecting “Get a payoff quote” on the homepage. It will contain a Bill of Sale or Agreement and Odometer Disclosure Statement, a Titling Information page, and a checklist to help you complete the documents.

2. Continue the payoff process online, just like you would make a one-time payment. You can also make a check payable to VCI Account Services, LLC, and mail it to the address in your quote package. Guaranteed funds (e.g., a cashier’s check) will speed up the processing of your request for title. Please allow 2-4 weeks to receive your title and final purchase documents.

• If you paid a security deposit at the beginning of your lease, it will be used to lower the payoff price.
• With your authorization, Volkswagen Financial Services will send the title to any address you provide. We cannot release the title in the name of a third party. You may want to consult your local license and registration office to inquire about the details of selling to a third party.

3. Take your title, Bill of Sale, and Odometer Disclosure Statement to your local Department of Motor Vehicles to transfer the ownership of the title. The Department of Motor Vehicles will require you to fill out a title application. If you financed your vehicle through Volkswagen Financial Services, be sure to list us as the lienholder. The address is as follows:

Volkswagen Financial Services
Attn: Payoff Department
P.O. Box 94026
Palatine, IL 60094-4026

1. Assess your vehicle. Complete any maintenance recommended in your Volkswagen Service Schedule and warranty repairs before your lease ends. Also, see our wear and use guidelines to help you get a sense of what is considered excess wear and use.

2. Schedule your complimentary vehicle inspection. Contact AiM, a third-party inspection company, to schedule an inspection at your home, office, or dealership. You may contact AiM at + 1 844 264 9704, Mon – Fri, 8 a.m. – 5 p.m. EST and Sat 8 a.m. – 4 p.m. EST. Or visit https://selfschedule.aiminspect.com at your convenience to schedule an inspection appointment online.

Note: Volkswagen Financial Services only accepts inspections done by AiM to determine if there are charges for excess wear and use.

3. Make repairs. After the inspection, you’ll receive an inspection report, which will be valid for 90 days. You have the option of having any required repairs completed on your own at a Volkswagen Authorized Collision Repair Facility prior to turn-in if you choose to do so. If you do not have repairs completed, the repair costs will be added to your final invoice. You cannot repair the items on the inspection report yourself.

• If you have any damage repaired on your own at a Volkswagen Authorized Collision Repair Facility, please email your receipts to repairreceipt@vwcredit.com before you turn in the vehicle.
• The receipts must show the details of the repairs completed, proof of payment, as well as identifying vehicle identification (i.e., VIN, make, model, and year). You cannot repair items on the inspection report yourself.
• If there is damage to your vehicle prior to turning it in, but after the inspection has been completed, you will need to have any damage repaired to avoid excess wear and use charges on your final Invoice. After the damage is repaired and prior to turning in your vehicle, please email the repair receipt(s) to repairreceipt@vwcredit.com.

Turn in your vehicle. Contact your original or preferred Volkswagen dealer to schedule a time to turn in the vehicle prior to lease-end. To locate an authorized dealership near you, visit our Find a Volkswagen Dealer page. Only your original dealer is required to take your vehicle back. If you need to return your vehicle to another dealer, please contact them to ensure they can accept your vehicle.

• Upon the vehicle’s return, the dealer will send Volkswagen Financial Services and provide you with a copy of the Lessee Vehicle Return Receipt and the Odometer Disclosure Statement. To ensure your vehicle is reported as returned, please upload the documents on My Account through our Help Center. Once we receive the documents, you may safely cancel your insurance.

5. Receive your final invoice. You will receive your final Invoice within six weeks of the date we receive your Odometer Disclosure Statement—both in the mail and on My Account when you navigate to ”Help Center” > “Document Center.” The invoice may contain inspection damage not repaired prior to turn-in, excess mileage charges, any outstanding obligations, taxes, a turn-in fee, and your security deposit, if applicable. You will also have the opportunity to download additional documents in Document Center pertaining to the end of your contract.

• Note to Maryland lessees: If you hold the title to your lease vehicle, please mail the title to the address below (please do not write on the title): 
• Volkswagen Financial Services Attn: Title Dept. 3800 Hamlin Rd. Auburn Hills, MI 48326
• Note to California lessees: Once you return your vehicle, you will need to fill out the California Release of Liability Form. To complete this form, you will need the last five digits on your Vehicle Identification Number (VIN), your license plate number (this information can be obtained from your registration or by contacting Volkswagen Financial Services), the mileage at the time of your vehicle return, and the return date.
  
  You will also need to provide the information below:
  
  - In the “New Owner” section, please enter: Owner: Volkswagen Financial Services, Owner Address: 401 Franklin Boulevard, Libertyville, IL 60048
  - In the “Selling Price” section, please enter: $0.00
  - In the “Seller’s” section, please enter: your name and address

Your final invoice may include:

• Any outstanding payments or taxes 
• Personal property tax - Parking tickets 
• Excess wear and use - Excess mileage 
• Turn-in fee (waived if you lease or purchase a new or Certified Pre-owned Volkswagen through Volkswagen Financial Services within 90 days of returning your leased vehicle) 
• Late payment fees - Late vehicle return fees 
• Any other charges or contractual charges that apply and have not been paid prior to turn-in

Note: To help you assess what might be considered excess wear and use, visit the Volkswagen Financial Services lease transition options page.

Your security deposit will be applied toward any charges if applicable. If we do not use all of your security deposit, the remaining balance will be returned to you. For a better understanding of your charges, please log in to My Account and send a secure message via Help Center.

No. You do not have to pay a turn-in fee, excess wear and use, or excess mileage if you purchase your vehicle.

If you had repairs completed on the vehicle after the inspection, you can email your receipt(s) to repairreceipt@vwcredit.com. The receipts will be reviewed, charges adjusted accordingly, and you will receive an updated final Invoice.

Eligibility is based upon state laws and account details. Please log in to My Account and send a secure message via Help Center to discuss your options.

You may be eligible to extend your lease past the lease-end date for a limited time. Log in to My Account and send us a secure message via the Help Center. If your vehicle is past the lease-end date and is currently being repaired, please contact us to discuss the status of your lease account.

You may have to pay a fee if you end your lease early. The earlier you end the lease, the greater this charge is likely to be.

Please log in to My Account and send a secure message via Help Center to discuss the process.

To view the guidelines for Volkswagen Financial Services' excess wear and use, see our lease transition options page.

You’ll also receive a booklet with these same wear and use guidelines in the mail 90 days prior to the end of your lease. This booklet contains a small measuring tool to help you get a sense of your vehicle’s condition and what you can expect prior to your inspection.

If you have transferred your plates from an older vehicle to your lease, please reach out to your state’s Department of Motor Vehicles for directions on how to transfer your plates to a new vehicle. If your plates were new with your lease, please log in to My Account and send a secure message via the Help Center.

When you signed your balloon contract, you automatically became the owner of your vehicle. At the end of your contract, you’ll have two options:

1. Sell back and return your vehicle

• To transfer ownership back to Volkswagen Financial Services (in addition to the same steps as for a lease), you will need to complete and return both a Power of Atorney form and Motor Vehicle Sales Agreement. 

Please note that a Power of Attorney form* is required for each party listed on the title. Both forms will be mailed to you separately approximately 90 days before your term ends, shortly after receiving your Wear & Use Guide. Simply sign the forms in front of a licensed notary and send back to us. In the Power of Attorney form, leave the current mileage and appointed attorney lines blank.

Prior to returning your vehicle, please send your Power of Attorney form(s) and vehicle title** (if applicable) to:

Volkswagen Financial Services
Attn: Lease End Operations
3800 Hamlin Road
Auburn Hills, MI 48326

*Vehicles titled in Florida, Georgia, Illinois, Oregon, or Washington require a state-specific Power of Attorney Form and will be mailed to you separately.

**If your vehicle is titled in Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Montana, New York, North Dakota, Oklahoma, or Wyoming, please also include your title.

2. Pay off your balance as one lump sum payment

• You may also have the opportunity to refinance your vehicle. Refer to your balloon contract addendum for details.

A Power of Attorney form and a Motor Vehicle Sales Agreement must transfer ownership back to Volkswagen Financial Services. Please note that a Power of Attorney form* is required for each party listed on the title. Both forms will be mailed to you separately approximately 90 days before your term ends, shortly after receiving your Wear & Use Guide. Simply sign the forms in front of a licensed notary and send them back to us. In the Power of Attorney form, leave the current mileage and appointed attorney lines blank.

Prior to returning your vehicle, please send your Power of Attorney form(s) and vehicle title** (if applicable) to:

Volkswagen Financial Services
Attn: Lease End Operations
3800 Hamlin Road
Auburn Hills, MI 48326

*Vehicles titled in Florida, Georgia, Illinois, Oregon, or Washington require a state-specific Power of Attorney Form and will be mailed to you separately.

**If your vehicle is titled in Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Montana, New York, North Dakota, Oklahoma, or Wyoming, please also include your title.

View our End of Balloon Contract Guide for more information.

Balloon accounts and state regulations vary, so view your Balloon Addendum for details. To inquire about refinancing your balloon payment, you can reach Volkswagen Financial Services by logging into My Account to send a secure message via the Help Center.

For a vehicle financing agreement not through Volkswagen Financial Services, reach out to the company through which you financed your VW for details on possible refinance opportunities.

You can request a payoff quote online when you log in to My Account. Select “Request payoff quote,” on the homepage.

If you are financing your vehicle, you can pay off your vehicle online if your payoff balance is less than $100,000. Have your banking information ready for reference. You will need to provide your bank routing number and checking account number.

If you schedule your payoff payment by 11:59 p.m. CT, Monday through Saturday, it will be credited to your account for the date you selected. Payments initiated on Sundays and bank holidays before 11:59 p.m. CT, will be credited to your account on the second business day after the payment is made.

Once your vehicle is paid off, Volkswagen Financial Services will send you your vehicle’s title and lien release. Depending on the state you live in, this could be sent electronically or by mail.

If you leased and paid off your vehicle, Volkswagen Financial Services will send you the title, bill of sale, and odometer statement. Additional documents may be sent to you depending on the state you live in.

Depending upon state laws, paper titles are generally mailed and electronic titles and/or liens are released to the DMV approximately 10 business days after an account is paid in full. Please understand there may be additional processing times at the DMV before receiving your vehicle title.

Please contact Volkswagen Financial Services by logging into My Account to send a secure message via the Help Center.

For a vehicle financing agreement not financed through Volkswagen Financial Services, reach out to the company through which you financed your VW for details on your vehicle’s title.

Contact your insurance company. If they deem the damage repairable, please maintain your account in good standing while you work with your insurance company to repair the damage. If they deem the vehicle a total loss and you have filed a claim with them, please log in to My Account and send us a secure message via our Help Center to report the total loss so we can begin the account closure process. Continue to make timely payments on your account until you are notified that the account is closed.

In order to protect your credit, your account must remain in good standing (current) from the time of the accident until the date insurance proceeds are posted to the account.

Note: If you purchased a Guaranteed Asset Protection (GAP) plan from an external insurance agency (e.g., GEICO, State Farm, etc.), you must file a claim with that GAP carrier. Refer to your GAP contract for specific contact information.

You can update your personal information on My Account, including addresses or phone numbers that may have changed. If you’re moving to a new state, send us a secure message by logging into My Account and navigating to “Help Center” > “Message Center.” We’ll help you get your vehicle registered and titled.

Volkswagen Financial Services has the utmost respect for all United States service members and would like to take this opportunity to thank you for your service. Generally, the provisions of the Servicemembers Civil Relief Act (SCRA) apply to active-duty personnel in the following military branches or organizations:

•  Army
• Navy 
• Marine Corps
• Air Force
• Coast Guard
• Public Health Officers detailed to the Army or Navy on active duty
• Military Reservists and Guardsmen called to active duty

To determine whether you are eligible for benefits under the SCRA, please contact your Military Legal Assistance Office in your local branch. Click here to locate your local branch. Please note that Volkswagen Financial Services is not affiliated with and is not responsible for the content, services, or security available on the linked site.

If you would like to activate your benefits under the SCRA, please log in to My Account and navigate to “Help Center” > “Message Center” to send us a secure message.

The following are accepted forms of documented orders:

• A copy of the Servicemember’s active duty, change of station, or deployment orders
• A positive search in the Defense Manpower Data Center (DMDC): https://scra.dmdc.osd.mil
• A letter from the servicemember’s commanding officer (CO) which includes
  1. Servicemember name
  2. Contact information from the commanding officer to verify the data

Proof of dependency is required for all dependents. These include, but are not limited to:

• Birth certificate 
• Marriage License
• Recent tax returns
• Certificate of Adoption
• Court Order providing guardianship
• Military orders listing dependents(s)

Yes, although Volkswagen Financial Services is not able to relinquish liability for those individuals currently on the account. In other words, we can add an additional party to your account to assume liability, but you, along with anyone who signed the original financial contract, would remain responsible for the account.

For lease accounts, this process is called Lease Assumption. For financing accounts, this process is called Transfer of Equity. These processes typically take 4 to 6 weeks to complete pending credit check and applicable fees.

If you'd like assistance, please log in to My Account and send us a secure message via our Help Center.

We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you dispute information we report to a credit bureau, please send your dispute in writing to the following address, along with any related documents:

Volkswagen Financial Services c/o Consumer
Credit Team
1401 Franklin Blvd.
Libertyville, IL 60048

We are very sorry for your loss. In the case that someone is deceased, you have the following options:

1. Purchase the vehicle

2. Transfer of Equity/Lease Assumption (TOE/LA)

• For lease accounts, this process is called Lease Assumption. For financing accounts, this process is called Transfer of Equity. These processes typically take 4 to 6 weeks to complete pending credit check and applicable fees.

3. Return the vehicle AutoPay will be canceled when the deceased party’s name is removed from the account. If two parties are on the account and AutoPay is under the remaining party name, AutoPay will remain active.

For more assistance, please log in to My Account and send us a secure message via our Help Center or give us a call at + 1 800 428 4034.

If you have any questions or need assistance, here’s how to contact Volkswagen Financial Services:

Log in to My Account and send us a secure message by navigating to “Help Center” > “Message Center.”

Give us a call at + 1 800 428 4034.

To provide you the assistance you need during this time, contact us by logging in to My Account to send us a secure message via our Help Center or calling + 1 800 428 4034.

Depending on your situation, you may be eligible to receive payment assistance. Contact us by logging in to My Account to send us a secure message via our Help Center, and we can discuss your options.

During your financing contract, you may be eligible to extend some monthly payments. Your financing contract will extend an additional month per skipped payment, with interest accruing daily on the extended payments at the Annual Percentage Rate disclosed on your Contract.

During your lease, you may be eligible to defer some monthly payments. Any deferred payments will be due at the same time as your last monthly payment. For example, if you defer two months of payments, instead of having one monthly payment due on your final payment date, you would have three monthly payments due. If this final payment is not paid in full, late charges may be applied. You may also experience credit reporting impacts.

If you are enrolled in AutoPay and you defer any monthly payments, the automatic withdrawal of your final payment will include your final monthly payment along with these deferred payments.

You may qualify to extend your lease term. Contact us by logging in to My Account to send us a secure message via our Help Center.

Contact your insurance company. If they deem the damage repairable, please continue making payments by your due date while you work with your insurance company to repair the damage. If you need payment assistance, we may be able to help. Contact us by logging in to My Account to send us a secure message via our Help Center.

If your insurance company deems the vehicle a total loss and you have filed a claim with them, please log in to My Account to send us a secure message via our Help Center to report the total loss so we can begin the account closure process. Continue to make timely payments on your account until you are notified that the account is closed. As always, contact us to discuss your payment relief options.

Note: If you purchased a Guaranteed Asset Protection (GAP) plan from an external insurance agency (e.g., GEICO, State Farm, etc.), you must file a claim with that GAP carrier. Refer to your GAP contract for specific contact information.

Depending on your situation, you may be eligible to receive payment assistance. Contact us by logging in to My Account to send us a secure message via our Help Center, and we can discuss your options.