With an active Car-Net Safe and Secure subscription, the SOS button connects you to Car-Net Emergency Assistance to help you in an emergency. In serious accidents, for instance, where airbags are activated, help is called automatically. If your Volkswagen registers an accident, the service will establish a connection to the VW Response Center and transmit important information to the first responders. You can also call for help manually by pressing the red SOS button.
The Emergency Call Service is only available if a corresponding license is acquired.
If the Emergency Call Service is triggered, a connection to the Car-Net response center will be established.
If an emergency call is triggered manually or by a collision with airbag deployment, data that is relevant to the emergency call, such as the vehicle's current location, is automatically transmitted.
The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is not available at the current emergency call location, English will be used.
Triggering an emergency call manually
Briefly press on the button cover, if present, and fold the cover downward.
Press the emergency call button until the green indicator light starts to flash.
The emergency call is triggered and a voice connection to the VW Car-Net response center is established.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
Press the emergency call button again until the indicator light remains green.
Automatic emergency call
The automatic emergency call is only triggered when the ignition is on.
A call will automatically be made to the VW Car-Net call center immediately after the airbags or safety belt pretensioners deploy. The automatic emergency call cannot be stopped by pressing the emergency call button.
If questions from the VW Car-Net call center are not answered, rescue operations will automatically start.
Integrated battery
The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery is disconnected or faulty.
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Data transmission
The available data will be sent to the VW Car-Net response center during an emergency call to determine what rescue measures are needed.
The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as required for the Emergency Call Service to function are available. The vehicle cannot be tracked on a continuous basis.
The emergency call data is only processed to ensure the proper function of the Emergency Call Service. The emergency call data is automatically deleted by the system 13 hours after the emergency call is triggered.
The following data will be sent:
The current vehicle position at the time the emergency call was triggered
Nine other vehicle positions shortly before the emergency call was triggered (from the route driven).
Vehicle Identification Number (VIN)
Trigger type (automatic or manual)
Direction in which the vehicle was moving at the time the emergency call was triggered.
Reliability of the positioning data
Counter of the data sets transmitted per call
Calculated number of passengers.
Language selected in the Infotainment system.
The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.
